Frequently asked questions

METASIS Audio develops audio plugins in Oldenburg, Germany. Our range includes effects for mixing and sound design, plus instruments for making new sounds. Explore the plugin collection to hear examples and find a tool for your session.

Yes. Paid plugins offer a full-featured seven-day trial with no credit card required. Download the trial from the product page and test it in your own DAW before purchasing.

After seven days, audio processing is disabled until you activate a paid licence. Your DAW projects and settings remain yours. Deactivating or reinstalling the plugin does not start a new trial.

Yes. Dynamic EQ is freeware and requires no account, licence key, activation or device allowance. Download it from its product page; its separate freeware licence applies.

Your purchase is a digital download. After payment is confirmed, your licence key and account download link are normally emailed within minutes. A customer account is created or linked to your purchase email. New customers receive a separate link to set their password.

Check your spam folder and sign in to My account using your purchase email. Look under My Licenses and Downloads. Failed or unpaid orders do not unlock a plugin. If payment succeeded and access is missing, contact support with your order reference.

Paid METASIS plugins use a perpetual licence: you pay once for the right to use the purchased plugin. There is no recurring subscription fee. Updates to that plugin are included as advertised on its product page.

A paid licence normally covers two authorised computers for your own use, such as a studio computer and a laptop. It belongs to one user. Your current device allowance appears under My Licenses in My account.

No. The allowance counts authorised computers, not plugin instances. Several instances of the same plugin in one project, or across projects on the same computer, use one device place. Downloads and reinstalls are not counted as additional devices by themselves.

Yes. Your licence allows personal and commercial audio production, including paid projects and released recordings. Your music and audio output remain yours. You are still responsible for having permission to use any third-party recordings or samples in your work.

A personal licence is for one user, even when it allows two computers. Do not share your key or account with independent users. Each purchased quantity provides a separate licence. For a studio team or classroom, contact us about the licences you need.

Contact support from your purchase email and tell us which plugin you use and what you need. We can review an individual device allowance. Reaching the limit does not stop your already authorised computers from working.

Open the plugin in your DAW, open its menu and choose the licence entry. Enter your purchase email and licence key while connected to the internet. A brief secure connection checks the licence and available device places. Keep your key private.

Yes. After successful activation, normal use works offline without periodic licence-server checks. An internet connection is needed when you activate, verify an older activation or deactivate a computer.

No. Paid plugins activate using your purchase email and METASIS licence key. You do not need a hardware dongle or an iLok account.

On the old computer, open the plugin’s licence window and choose Deactivate while online. Wait for server confirmation, then activate on the new computer. Device deactivation happens inside the plugin; the website account shows your licence and allowance.

The plugin could not confirm the deactivation with the server. Reconnect to the internet and choose Retry in the licence window. The device place is released after server confirmation. An older activation may first ask you to verify your purchase email and key once.

Contact support from your purchase email and name the affected plugin. We can help resolve an inaccessible device or adjust your allowance. You do not need to buy the same licence again simply because the old computer is unavailable.

No. The licensing component does not send your audio, projects or recordings to the server. Activation checks licence details and a machine identifier. See the privacy policy for the data involved in licensing.

Yes. You can transfer a complete perpetual paid licence to another person through My account → My Licenses. Stop using it, deactivate its computers and make retained copies and restorable backups unusable. If a computer is inaccessible, contact support before starting.

METASIS does not charge a transfer fee or impose a waiting period. Any private resale payment is arranged between you and the recipient; the transfer form does not collect that payment. You cannot sell individual device places from one licence separately.

Choose the licence in My account → My Licenses, enter the recipient’s email and confirm that you have relinquished your copies. The recipient opens the email invitation within seven days and accepts the licence terms. On acceptance, the licence and download access move to their account and a new activation key is issued. Both parties receive confirmation.

Yes, before the recipient accepts it. New activations are paused while the invitation is pending. An unaccepted invitation expires after seven days. Once accepted, the licence belongs to the recipient and you must no longer use it.

No. Your original invoice, billing details and other purchases stay in your account. The recipient receives the transferred licence and its download access. Their existing account is used, or a new one is created with a password-setup email.

Visit Support & downloads for installer links and English PDF manuals. Purchased downloads and licences are also available in My account. The product page lists the requirements and formats relevant to that plugin.

Check that you installed the correct version for your system and that your DAW supports its plugin format. Check the DAW’s plugin scan settings and run a fresh scan. If it is still missing, send support your plugin version, operating system, DAW version and what happened during the scan.

Use the email address from your purchase at My account. New customers receive a password-setup link by email. If you cannot sign in, use the lost-password option on that page and check your spam folder. Never send your password to support.

If you encounter a reproducible software problem, contact support with the order reference, plugin and system versions, and steps to reproduce it. We investigate demonstrable software faults and review the appropriate remedy, including a refund where applicable. We do not offer a general change-of-mind money-back guarantee. Your statutory withdrawal and defect rights remain unaffected; see the withdrawal notice and terms.

Read the right of withdrawal page. Its Withdraw from contract function is available without logging in; you can also contact us by email or letter. Immediate supply of paid digital content can affect the withdrawal right only when the statutory conditions are met. Downloading a trial or creating an account alone does not remove it.

Include the plugin name and version, your operating system and DAW version, what you expected, and clear steps to reproduce the issue. For purchase or licence problems, use your purchase email and include the order reference if available. Do not send passwords, full licence keys or payment-card details. Open the support form.

Yes. Eligible students and teachers can apply for 20% off regular-priced individual plugins with a current education-status document. We review the proof before issuing a personal code. It cannot be combined with other discounts and does not apply to sale items or bundles. See eligibility and apply for the education discount.

No. The education discount changes the purchase price, not the plugin’s features or the standard perpetual licence. You can continue using your purchased plugin after your education status ends, including in commercial productions. The usual personal device allowance and licence terms apply.

Check the shop for currently available offers. For several plugins, a classroom or multiple users, tell us what you need. The education discount is for individual plugins and does not combine with bundle pricing.